Terms and conditions

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Effective Date: 01.11.2024

Company Name: MPS Information Technology Ltd

Website: www.mpsit.co.uk 

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1.1. "Company" refers to MPS INFORMATION TECHOLOGY LTD, its employees, contractors, and agents.

1.2. "Client" refers to the individual, business, or entity engaging the Company for services.

1.3. "Services" include IT consultancy, supply, installation, maintenance, and related activities.

1.4. "Agreement" refers to the contract between the Company and the Client for the provision of Services.

2.1. The Company agrees to provide IT consultancy, supply, and installation services as described in a separate proposal or invoice.

2.2. Services will be performed outside business hours unless otherwise agreed.

2.3. Any additional requests outside the agreed scope will incur additional fees.

3.1. All prices are provided in GBP and are exclusive of VAT unless specified.

3.2. Payment terms:

- 50% upfront payment for hardware or equipment orders, unless otherwise specified.

- Remaining balance due within 14 days of project completion.

3.3. Late payments will incur a 5% monthly interest fee, after 30 days overdue.

3.4. Payments can be made via bank transfer or other approved methods.

4.1. All text, imagery (including photography), design work, and other creative content produced by the Company remain the Intellectual Property of the Company unless otherwise agreed and signed in writing by both parties.

4.2. The Client is granted a non-exclusive, non-transferable license to use the content for the intended purpose outlined in the Agreement or Control Document.

4.3. Unauthorised reproduction, modification, or distribution of the Company's Intellectual Property is strictly prohibited.

4.4. Upon request, ownership rights may be transferred, subject to an additional fee and a written agreement signed by both parties.

5.1. The Client may cancel a project with written notice. Cancellation fees apply:

- Within 7 days of project commencement: 20% of the total cost.

- Less than 48 hours before commencement: 50% of the total cost.

5.2. Refunds for hardware will only be issued if the equipment is returned unopened and undamaged within 14 days of receipt.

5.3. All deposits paid are non-refundable.

6.1. The Company will source and supply IT equipment as agreed with the Client.

6.2. All supplied equipment will remain the property of the Company until full payment is received.

6.3. Installation services include setup, testing, and configuration as per the agreed scope.

6.4. The Client must ensure the workspace is safe and ready for installation.

7.1. Unless otherwise agreed in writing, all website services provided by The Company are on a complete & handover basis.
7.2. The Company will not host, manage, or maintain websites unless a specific agreement for ongoing management or hosting services is in place.
7.3. Once the website has been delivered to the Client, the responsibility for the ongoing management, updates, and security of the website will transfer to the Client unless otherwise specified in a separate maintenance or hosting agreement.
7.4. Any subsequent work or modifications to the website after handover will be charged as per the current rates for development, updates, or support services.

8.1. Hardware warranties are subject to the manufacturer’s terms.

8.2. The Company provides a free 6-month workmanship warranty for installation services.

8.3. Support services outside warranty will be charged at the standard hourly rate.

9.1. The Company will not be liable for:

- Any indirect, incidental, or consequential losses.

- Failures caused by third-party hardware or software.

9.2. The Company’s total liability will not exceed the total fees paid by the Client for the relevant service.

10.1. The Company complies with all applicable data protection laws, including GDPR.

10.2. Confidential information shared between parties will not be disclosed to third parties without prior consent.

11.1. Either party may terminate the Agreement with 30 days' written notice, inline with Item 5 of this document “Cancellations and Refunds”.

11.2. The Company may terminate immediately if the Client breaches payment terms or other material conditions. In which instance, no refunds apply. 

12.1. These Terms and Conditions are governed by the laws of England and Wales.

12.2. Any disputes will be subject to the exclusive jurisdiction of the courts in England.

13.1. The Company reserves the right to amend these Terms and Conditions with 30 days’ notice.

13.2. The latest version will be published on [www.mpsit.co.uk].

14.1. All quotes and prices provided by The Company are estimates and are subject to change based on factors such as project scope, material costs, and unforeseen circumstances.
14.2. Final pricing will be confirmed prior to the commencement of services or the acceptance of any orders.
14.3. The Company reserves the right to adjust quotes and pricing at any time, and any changes will be communicated to the Client in writing.

For queries, please contact:

MPS INFORMATION TECHNOLOGY

Phone: 07350389718

Email: matt.street@mpsit.co.uk